Shipping policy

This Shipping Policy outlines how QuantiMol processes and ships orders, including made-to-order and custom products.

Order Processing & Production Time

Standard Products

Orders are typically processed within 1–3 business days after payment confirmation.

Made-to-Order / Custom Products

Certain products are prepared or manufactured upon order, including:

  • Custom synthesis products
  • Special order items
  • Products requiring specific preparation or allocation

For these products:

  • Production timelines are communicated case-by-case
  • Estimated lead times may range from several days to several weeks
  • Orders enter preparation or production only after confirmation and/or payment

⚠️ Once preparation or production has started, orders cannot be cancelled or modified.

Shipping Methods & Carriers

We ship worldwide using trusted logistics partners such as:

  • DHL
  • UPS
  • FedEx

Shipping options may include:

  • Standard
  • Express
  • Temperature-controlled (if required)

Shipping costs are calculated at checkout or quoted separately where applicable.

Delivery Time

Delivery timelines include:

  • Preparation / production time (if applicable)
  • Transit time

Estimated transit times:

  • Europe: 1–5 business days
  • International: 2–10 business days
  • All delivery times are estimates only.

Temperature-Controlled & Sensitive Shipments

Certain products require:

  • Dry ice or refrigerated transport
  • Hazard-compliant packaging

For such shipments:

  • Delivery must be accepted promptly upon arrival
  • The customer must ensure appropriate storage immediately after receipt

QuantiMol is not responsible for degradation due to:

  • Delivery delays outside our control
  • Customer unavailability
  • Improper handling or storage after delivery

Customs, Duties & Import Compliance

For international shipments:

  • The customer is responsible for:
    • Import permits
    • Customs clearance
    • Duties and taxes
  • QuantiMol is not responsible for:
    • Customs delays
    • Shipment rejection or seizure
    • Regulatory restrictions in the destination country

Shipping Restrictions

We reserve the right to refuse shipment if:

  • Regulatory requirements are not met
  • The product is restricted or hazardous in the destination country
  • Required documentation is not provided

Risk & Ownership Transfer

All shipments are made Ex Works (EXW) or equivalent unless otherwise agreed.

  • Risk transfers to the customer upon handover to the carrier
  • QuantiMol is not liable for:
    • Loss or damage during transit
    • Carrier delays or errors

Failed Deliveries

If a shipment is returned due to:

  • Incorrect address
  • Failure to accept delivery
  • Refusal by the customer

The customer is responsible for:

  • Reshipping costs
  • Any additional handling or storage fees

⚠️ For temperature-sensitive or custom products, reshipping may not be possible and the order may be considered non-refundable.

Tracking

Tracking information will be provided once the order has been shipped.

Force Majeure

QuantiMol is not responsible for delays or failure to deliver due to events beyond its control, including:

  • Customs delays
  • Transportation disruptions
  • Regulatory actions
  • Natural events

Contact

For any shipping-related inquiries:

📧 info@quantimol.com